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Parts and Service Manager

Karachi, Pakistan
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  • Ad Id
  • Ad Posted
    8 Jul 2016
We are looking for a person who is a leader, excels at team building as well as customer service, someone who enjoys and thrives on a challenge and someone who will enjoy working in a family environment. As the successful applicant you will: - Have previous automotive dealership experience - Have superior customer service skills - Have excellent verbal and written communication skills - Be extremely organized - Pay close attention to detail - Have effective problem solving and mediation skills In this exciting role, you will: - Create goals and objectives for the team based on forecasts - Monitor financial statements - Come up with action plans to increase business - Ensure that the departments meets all customer satisfaction and financial goals - Facilitate training to new employees - Fill in as a Service Advisor or Parts Person as necessary - Advise service advisors and technicians on how to handle difficult situations - Handle customer complaints tactfully, promptly, and with concern for the customer - Keeping current on manufacturer warranty, claims processing and policy procedures and acting as a liaison with factory representatives - Maintains a balanced inventory consistent with the requirements of the service department, body shop, wholesale accounts - Establishes individual parts inventory levels and balances them for maximum turnover. - Sets a policy on the special ordering of parts Kindly send CV with references to: or helena.poultney@morson.comViews: 1509