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Karachi, Pakistan
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  • Ad Id
    957029
  • Ad Posted
    29 Nov 2013
  • Company Name
    OSP(Out-Source Specialist)
  • Function
    Customer Service / BPO / KPO
Good Day, Outsource Specialist is in the customer management business for over 3 years and have remained competent,competitive, and cooperative throughout in order to keep pace with our clients’ dynamic customers. We are currently dialing on renowned international campaigns and generating highest number of Sales in Canada, UK, Australia and USA. We are expert in generating sales/appointments of Air Duct Cleaning / Cellular connections / Solar Energy / Utility Gas Connections / Web Based software sales. We keep filling the pipe line of orders. We own and manage 100 seats call centers with Intel Based Xeon Servers, redundant power system with online backup. Replication of database is also available for advanced data recovery, in case of any failure. We have rich experience in managing 24/7 inbound and outbound campaigns for years, which have enabled us to develop excellent robust processes. We are using Open Source Asterisks based PBX and using Vicidial for predictive dialing for VOIP & Zap Trunks. Specialties Inbound, Outbound and Blended call handling Outbound agent-controlled, broadcast and predictive dialing Web-based agent and administrative interfaces Ability to have agents operate remotely Integrated call recording Live agent outbound calls Live agent base in bound calls IVR based inbound calls Customer Care Help Desk Inbound Tele-services Outbound Tele-services Back-office processing Collection Billing Support Reservations Best Regards : Azhar Mustafa (CEO) OSP(Out-Source Specialist) Contact number : 03312256694,03412304821 Skype ID : azhar.mustafa8Views: 762